Shipping Policy

At Paw Lake, we are committed to delivering your pet’s favorite products safely and reliably.
Please review our shipping policy below before placing your order.

Shipping Destinations

We currently ship only to Europe.
Our shipping service is available to the following countries:

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Once your order is processed, it will be prepared for shipment.

Shipping Time

  • Estimated delivery time is 7–14 business days, depending on the destination country and local postal services.

  • Delivery times may vary during holidays or peak seasons.

Shipping Costs

  • Shipping costs are calculated at checkout and may vary based on destination and order size.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number so you can follow your package until delivery.

Customs & Delays

  • Customers are responsible for any customs duties, taxes, or fees that may apply in their country.

  • Paw Lake is not responsible for delays caused by customs clearance or local delivery services.

Incorrect Address

  • Please ensure that your shipping address is accurate and complete.

  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Contact Us

If you have any questions about shipping or your order, feel free to contact our support team:
Email: support@pawlake.com

We appreciate your trust in Paw Lake and we’re happy to ship our products to pet lovers across Europe.