Refund & Return Policy
At Paw Lake, your satisfaction and your pet’s comfort are important to us.
Please review our refund and return policy below.
Return Period
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You may request a return or refund within 15 days from the date you receive your order.
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Requests made after 15 days will not be accepted.
Accepted Return Cases
We accept returns or refunds in the following cases:
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The product is damaged, defective, or broken upon arrival
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The product received is incorrect or different from what was ordered
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The product has a manufacturing defect
Non-Accepted Return Cases
Returns or refunds will not be accepted in the following cases:
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Requests made after 15 days from delivery
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Products that show signs of use, wear, or damage caused by misuse
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Products damaged due to improper handling or use
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Change of mind or ordering the wrong product by the customer
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Items marked as final sale or non-returnable (if applicable)
Return Conditions
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The item must be returned in its original condition and packaging
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Proof of purchase (order number or receipt) is required
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within a few business days.
Return Shipping
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Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
How to Contact Us
If you experience any issues with your order or would like to request a return or refund, please contact us:
Email: support@pawlake.com
Please include your order number and clear photos (if applicable) to help us assist you faster.
At Paw Lake, we’re always here to help and ensure a smooth shopping experience for you and your pet.